Website Standard Bank
As a brand with a legacy of over 160 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa.
Standard Bank invites graduates to apply for Call Center Learnerships in Johannesburg, 5 Simmonds Street, Gauteng, South Africa. This learnership offers graduates a unique chance to develop essential banking and customer service skills in a dynamic call center environment (Voice Branch). The programme includes a Certificate in Banking (NQF Level 5), which is FAIS accredited and designed to equip you with practical and theoretical knowledge of the financial industry.
Minimum Requirements
To be considered, applicants must:
- Be a South African Citizen
- Be between the ages of 18 and 30
- Have completed an undergraduate qualification
- Be fluent in English (reading, writing, and speaking)
- Be computer literate
- Be unemployed and not studying
- Not currently registered on any other internship or learnership
- Have a maximum of 6 months work experience
What You’ll Learn
- Understand the Voice Branch (Call Center) value chain
- Build strong communication and customer service skills
- Gain knowledge of financial and regulatory frameworks
- Learn information analysis and processing
- Resolve client inquiries professionally
- Practice telephone and email etiquette
- Develop the ability to build strong relationships with clients
Learnership Benefits
- Monthly Allowance: R6 800
- Student Medical Aid coverage
- FAIS-accredited Banking Certificate (NQF 5)
- Real-world exposure in South Africa’s leading banking institution