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Novus Holdings is hiring Service Centre Agent Vacancies

Full Time

Website Novus Holdings

Novus Holdings, previously known as the Paarl Media Group, is one of the largest commercial printing and manufacturing operations in South Africa. With headquarters in Cape Town and a national footprint, the Group creates value for its stakeholders by converting raw materials and applying print and manufacturing techniques to an increasingly diversified range of paper-based utility products.

Novus Holdings is hiring Service Centre Agent Vacancies in Johannesburg.

Job Description

  • On the Dot a division of Novus Holdings is looking to appoint a dynamic and energetic individual to assume responsibility as Service Centre Agent. The position will be based in their offices in Ormonde.

Key Duties and Responsibilities

  • Inbound and outbound calls
  • Handling publisher complaints and queries
  • Handling Customer queries and complaints
  • Data importing, compiling print orders and communicate to all relevant people.
  • Data Cleaning
  • Analysing various types of data
  • Problem solving
  • Contribute to a positive customer experience by providing quick and accurate responses
  • should be able to work together in a team or with different teams.
  • Handle customer engagement.

Educational Requirements

  • Proficient in relevant software packages and applications
  • Basic data analytical skills
  • Proficient in MS Excel

Experience Requirements

  • At least 4 years’ experience in a Customer Service role or in a call centre environment

General administration skills

  • Customer handling experience especially difficult customers
  • Ability to follow instructions and procedures
  • Proficient in relevant software packages and applications
  • Basic data analytical skills
  • Skills and Competencies
  • Proficient in MS Excel
  • Good telephone etiquette
  • Good interpersonal and communication skills
  • Good verbal and written communication skills in English and Afrikaans
  • Good listening skills
  • Customer focused
  • High attention to detail
  • Ability to work under pressure
  • Drive and tenacity
  • Empathetic
  • Professional
  • Must be Multiskilled
  • Team player