Job Purpose:

• As a Specialist Interviewer, you’ll conduct deep, structured interviews to identify top talent and detect red flags such as dishonesty, inconsistencies, or poor emotional fit.
• Your role will combine advanced behavioral interviewing techniques with the ability to create a safe and open environment, ensuring we make confident and informed hiring decisions.

Key Performance Areas:

Interviewing & Candidate Evaluation

• Conduct in-depth behavioral and competency-based interviews for prospective call center agent
• Read verbal and non-verbal cues to assess truthfulness, engagement, and authenticity.
• Probe for inconsistencies and uncover the truth behind rehearsed or embellished responses.
• Evaluate interpersonal skills, emotional intelligence, and resilience under pressure.

Rapport Building & Psychological Insight

• Build trust quickly to encourage open and honest dialogue.
• Use active listening and psychological insight to reveal genuine attitudes and values.

Collaboration & Reporting

• Partner with HR and recruitment teams to refine the ideal candidate profile.
• Maintain clear, objective interview notes with evidence-based hiring recommendations.
• Ensure ethical standards and confidentiality are upheld throughout the process.

What You Need:

Education & Qualifications

• Bachelor’s degree in Psychology, Human Resources, Criminology, Communications, or related field.
• Training or certification in behavioral interviewing, forensic interviewing, or lie detection highly desirable.

Experience

• 5+ years’ experience in recruitment, investigative interviewing, law enforcement, or psychology-related roles.
• Experience recruiting for high-volume roles (e.g., call centers, customer service) advantageous.

Skills & Competencies

• Exceptional interpersonal communication skills.
• High emotional intelligence and strong observational abilities.
• Skilled in detecting deception and evaluating authenticity.
• Proficiency in investigative questioning and structured interviews
• Strong ethical grounding and professional integrity

Key Attributes:

• Naturally curious with a sharp, analytical mind
• Confident and calm in challenging conversations
• Adaptable in tone and approach depending on the candidate
• Values-aligned and committed to fair hiring decisions
• Detail-focused with strong deductive reasoning skills